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Refund Policy

Refund Policy for Buble

Refund Policy

Effective Date: November 10, 2026

At Buble, we strive to provide our users with the best experience possible. We understand that circumstances may change, and you might need to request a refund. Please read our refund policy carefully before making a purchase.

1. Refund Eligibility

1.1 Eligible for Refund: Subscription Plans

  • Time Limit: A refund must be requested within 7 days of the payment being refunded. This applies to the first payment and to each renewal payment.
  • Usage Limit: If you have consumed more than 20% of the credits that payment included, you are not eligible for a refund, regardless of the time since purchase.

1.2 Not Eligible for Refund

The following are non-refundable under any circumstances (unless otherwise required by applicable law):

  • Credit packs or add-on credits
  • Subscriptions that have exceeded the 7-day cooling-off period
  • Subscriptions where more than 20% of the included credits have been consumed
  • Subscriptions purchased through promotions, discount codes, or converted from free trials

2. How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

  1. Open Billing: Sign in and go to Settings → Billing.
  2. Manage Subscription: Choose Manage Subscription, then Cancel and refund. You will see whether your plan is eligible and the exact refund amount before you confirm.
  3. Confirm: Confirm within 7 days of the payment. Giving a reason is optional.

If the page cannot process your refund, contact our support team at support@buble.ai with your account email and order number.

3. Refund Processing

An eligible refund is issued as soon as you confirm it. If it cannot be issued automatically, we will process it within 5 business days.

  • Your refund goes back to your original payment method. It usually appears on your statement within 5 to 10 business days, depending on your payment provider.
  • The refund is reduced by the payment processing fee our payment provider keeps on the refunded payment. This fee never exceeds 10% of the payment amount.
  • If you have used a portion of your credits (within the 20% eligibility limit), the refund amount will be reduced proportionally to reflect the credits already consumed.

4. Special Circumstances

4.1 Service Outages

If a platform-wide technical failure renders the Services completely unavailable for more than 24 consecutive hours, you may request a full refund or equivalent credit compensation, regardless of the time limit and usage restrictions stated above.

4.2 Duplicate Charges

If you are charged multiple times for the same purchase due to a system error, we will refund the duplicate amount in full without any processing fee.

If applicable laws in your jurisdiction mandate specific refund rights that exceed the terms of this policy, those legal requirements shall prevail.

5. Cancellation vs. Refund

Please note the difference between canceling a subscription and requesting a refund:

Action Effect
Cancel Subscription Your service remains active until the end of the current billing cycle. No refund is issued.
Cancel and Refund Once confirmed, your service ends immediately and all remaining credits are forfeited.

6. Changes to This Policy

We reserve the right to update our refund policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions about this refund policy, please contact us at:

Email: support@buble.ai